Mind Portals

SHIPPING AND DELIVERY

Shipping and Delivery: Small Print

Terms and Conditions you should know relating to deliveries:

Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets/cartons delivered from uk by courier arrive safely with no problems at all!

Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region/compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market.

As the buyer/importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Mind rtals will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition Mind Portals is not responsible for informing you of possible import restriction issues before or after purchase.

We will not be responsible for any damage that may be caused on your computer, console, or other hardware/software during/related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.

Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.

If you are at all unsure about importing goods from UK, start with Mind Portals. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!

Mid Portals Delivery Guarantee

"What if the product does not arrive?"
We guarantee your products will arrive safely in your destination country.

In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

Delivery Failure Scenarios:

The package is lost, broken, or stolen before it reaches you.
Mind Portals will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

An Air Mail package has not arrived after a long time.
Mind Portals will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region.

A multi-part delivery arrives missing some items or packets.
In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, Mind Portals will re-send the goods or give a refund.

Items in the packet arrive in a damaged condition.
In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and Mind Portals will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to UK for replacements or a refund.

A shipment is delayed, turned back, or seized by Customs
If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Mind Portals, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.

General Delivery Failure Cases Where You Accept Liability

You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.

If the delivery fails because:

you were not at home or the courier could not contact you

the delivery details were wrong

the recipient fails to accept the goods

the courier cannot satisfactorily verify the identity of the person attempting to receive the goods

the courier cannot deliver to a remote area or invalid address

delivery fails due to war, disaster, e.t.c

other similar scenarios beyond our control

... [in such cases] you agree that Mind Portals will not accept liability and no compensation is available.

There are also several situations in which you accept liability when the goods do not arrive due to Customs issues. Please read the full terms and conditions here.

If there is some problem receiving the delivery due to Customs

"My Order Can't Be Delivered - There Is A Customs Problem"

Usually, when you import goods from Mind Portals, the packet will be inspected by your local Customs.

There's usually no reason to worry because:

Mind Portals provides all the necessary paperwork for your shipment;

In most countries it's pretty easy to import most kinds of consumer items;

The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay them later.

If there is a question about your delivery:

Sometimes you may need to provide information to your local Customs about the shipment you are receiving. In some cases they need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a PDF of the shipping invoice.

Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we mostly already hear about it from the courier and we will handle it for you. If Customs contacts you about this, please contact us first to get our help.

Customs Liability

If, for any reason, the products cannot be delivered to you, due to a Customs problem, we will discuss with you case by case about how to handle this.

If goods are seized or turned back because of an issue that was Mind Portal's fault, e.g. incorrect paperwork, we will re-deliver the goods at our own expense, or offer you credit for a new order.

If goods cannot be delivered due to restrictions in your own country, this is your responsibility. An exampleof a situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order with Mind Portals , and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivering to yourself. Import duties, sales tax, and any other customs charge, are your responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Do I have to pay tax?

"Do I have to pay tax on orders I buy at Mind Portals?"

Maybe. It depends on what country you are receiving the goods in.

Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Please read the following notes for some basic background...

No Sales Tax Charged By Mind Portals

There are no sales taxes or hidden charges to pay on the UK side when you buy at Mind Portals - However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.

When you buy from UK, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

Import Duty and Sales Tax Charged By Your Country:

Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.

Whatever you order from Mind Portals, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.

Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.

Declared Value: Packet Value Affects Tax

Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshhold") varies from country to country.

The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is at your own risk.

Declared Contents: Packet Contents Affect Tax

The category of goods you are importing often has an effect on whether you have to pay tax, or how much.

Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries.

The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is at your own risk.

Tax And Air Mail Packets

Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.

However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.

How To Pay Import Taxes

If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.

On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments.

Why You Need To Do Your Own Research

Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore Mind Portals cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.

We will always do our best to help you import successfully and profitably. If you have any doubts, simply open a live chat or help ticket with our Customer Support Team.

Sometimes the importing rules according to your country's government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from SMind Portals and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.

Who Provides Import Paperwork?

In general all the paperwork required for clearing your goods through customs is provided by Mind Portals . Usually the shipping invoice and courier waybill included with all shipments from Mind Portals is sufficient.

Sometimes additional paperwork such as product licences are required by customs. We track all of your shipments until they reach you, so if there is such a requirement, we will respond to it promptly on your behalf, usually without the need for you to take any action.

You may need to show a copy of the shipping invoice to receive your products in some cases, and we will give you the papers you need on request.

It is your responsibility to confirm the details of the shipping paperwork with Mind Portals before the goods are sent out. We will follow your instructions for customizing the shipping documentation according to your requirements, and you, as the importer, bear full responsibility for any exception arising from this paperwork.

Tax Liability

The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.

Mind Portals accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.

If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to UK In any such cases you, the importer, bear sole responsibility provided no error has been made by Mind Portals in following your order requirements.

Getting More Information About Taxes

Please undertake your own research about import regulations and taxes in your country. We can offer informal pre-sales advice, but we will not offer any formal advice or guarantees due to this issue being beyond our control.

After you have placed your order from Mind Portals, make sure you get in touch with us to confirm details of any customization that you require for your shipping invoice declarations.

After your packets have been sent out from our warehouse, we will stay in touch with you and help you with any further importing process steps.

Customs Clearance Issues.

Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy fromM ind Portals, the goods are sent from UK. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country.

According to our general terms and conditions, you may order anything you like from Mind Portals and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies e.t.c apply in that country. Mind Portals cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

From over 3 years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from Mind Portals there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Mind Portals is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make with Mind Portals will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.

Every country's Customs has different policies, and these policies can vary substantially, for example...

...from port to port

...from day to day or from one Custom's staff member to another

...depending on the volume of packages requiring clearance on any particular day

...depending on the security levels and political climate of the moment

...depending on the package shipment method

...depending on the package origin

...depending on the package, weight, shape, packing, size, profile, x-ray results, etc

...depending on the package contents

...depending on the declared or assessed valuation of the package contents

...depending on the paperwork accompanying the shipment

...depending on random inspection timetables or scheduled batch checks for particular criteria

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and/or sales tax. That is your responsibility as the.

In The Case Of A Customs Hold

Mind Portals will contact you to discuss the issue openly.

You will typically be required to communicate directly with your country's Customs, or contact them via your courier company.

If additional documents are required, Mind Portals will do their utmost to provide the documents to you and support the goods clearance.

Your country's Customs can hold goods pending a decision for as long as they like.

The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact.

In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control.

If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Mind Portals.

Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.

Examples of situations where Mind Portals will compensate you

If internationally recognised documents such as CE/FCC/Sisvel could not be supplied fast enough by Mind Portals, and Customs refused entry to the goods.

If you made a valid request for customization of the shipping paperwork, and we agreed to follow your instructions but failed to do so.

If we made any other serious error on the paperwork accompanying the goods.

If the goods were delayed or impounded by UK Exit Customs rather than your own country's Customs.

If a Customs inquiry reveals a valid IPR issue with the products. Mind Portals never knowingly markets/sells counterfeit products or any products/packaging infringing intellectual property of any parties.

Examples of situations where you are not entitled to compensation

If you refused to accept the goods.

If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement e.t.c.

If you refused to accept applicable taxes or other charges associated with the import procedure.

If you refused to pay additional charges or fines resulting from Customs' re-assessment of the classification or value of the goods.

If you were unable to accept the goods due to laws in your country such as a lack of an import licence.

If Customs refused entry to your goods because you failed to provide paperwork or other information in a timely manner, OR provided incorrect paperwork or information.

If Customs refused entry to your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.

If Customs refused entry to your goods due to a supposed IPR issue, but in our opinion this is unsubstantiated.

If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.

If clearance failed due to lack of licences/documents/certificates which are specific to your country and Mind Portals deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.

If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.

If we previously warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agreed to go ahead with the order.

Compensation

"Compensation" refers to full or partial refund/credit of the amount you paid for the goods and/or shipping (depending on the situation). Mind Portals will absolutely not offer any further compensation or accept any liability in any other regard.

We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country's Customs, and any evidence you have provided us of your own communications with the Courier and Customs.

If the goods are returned toUK, but we deem that you were liable for the failed delivery not us, we may be able to compensate partially, based on any remaining credit after return delivery fees, K import taxes, and restocking fees.

If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, and according to the policy above this is not MindPortal's responsibility (including where the actual reason for the exception was never clarified), you will not receive compensation of any kind.

Search online, check with your local Government, local Customs and Chambers of Commerce, and seek advice on all import regulations and procedures!

To ensure successful delivery, particularly of larger shipments, we strongly recommend you personally undertake rigorous research of your local destination laws, regulations, and common practices in relation to imported goods and taxation.

For large shipments you should always hire a licensed Import Broker.

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